Warranty

We offer all Alexandra Fine Jewellery a lifetime quality warranty against manufacturing defects. If a warranty defect occurs in the jewellery, our jewellers will repair the product or, if necessary, replace it with a new one.

Alexandra Fine Jewellery's warranty does not cover defects caused by use, dropping of diamonds or other precious stones, nor theft or falling of the ring.

The warranty does not cover scratches, dents or other possible defects caused by normal use or heavy use. The warranty does not cover changes in the color tone of the precious metal, which can be caused by various chemicals, such as fats, conditioners, perfumes or, for example, chlorine water. We recommend that you always remove jewellery when swimming, cleaning, gardening, going to the gym, and so on.

The warranty also does not apply to dropping a diamond or gemstone, this includes a ring falling off a finger for any reason. Diamond attachments may wear over time even with normal use, and it is important to have the jewellery checked by a jeweller from time to time, for example every few years. In addition, keeping the jewellery clean (instructions here) will make the jewellery and attachments stay strong for longer.

As warranty repairs, we take care of, for example, casting defects and faulty solders that were already present in the jewellery at the time of purchase. Dislodgement of stones is not covered by the guarantee, if the jewellery shows impact marks, bending or other damages.

The warranty also does not apply to jewellery that has been altered by a party other than Alexandra Fine Jewellery. If you want to make a change to the jewellery, please contact us. If you have questions related to warranty service, customer returns or complaints, you can send them to contact@alexandrafinejewellery.com or through the contact section of the website.

AFJ has very strict quality control to ensure all of our products are perfect when they get to you, however, all jewellery must be inspected thoroughly when it is first received and any defects must be reported immediately.