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Frequently Asked Questions
Delivery and returns
In stock items will ship within 1-5 days.
Most of our items are made to order with 2-4 week delivery time. Every piece of jewellery will be handmade exactly like you want it so this process takes a little while but good things are definitely worth the wait. You will receive notification once the package is on its way to you. Read more about delivery methods here.
Shipping is free of charge for all orders. Read more about shipping here.
Yes we do. We deliver to European countries and Australia, Brazil, Canada, Chile, China, Cyprus, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Mexico, New Zealand, Philippines, Qatar, Singapore, South Africa, South Korea, Taiwan, Thailand, Türkiye, United Arab Emirates, United States. If you wish to order from us from another country, send us email contact@alexandrafinejewellery.com and we'll see how we can make it happen. We do not ship to P.O boxes. Please note that Alexandra Fine Jewellery is not responsible for any custom duties, import taxes, or value-added taxes (VAT) that may apply to your order. These fees vary by country and are the responsibility of the customer. Please check with your local customs office for more information on these charges.
We accept returns and exchanges within 30 days of receiving the package. This does not apply to discounted, engraved or otherwise customized products. Read more about returns here.
Orders and payment
we accept all major credit cards, bank transfer, paypal and klarna. You can read more about our payment methods here.
Jewellery and materials
All of our items are designed and handmade in Finland. We wish to keep everything close by to ensure everything goes smoothly and we can ensure the quality of our items is superb.
We use only the best materials. 18k solid gold and platinum and the best quality laboratory grown diamonds. You can read more about laboratory grown diamonds here.
All diamonds over 0.3ct come with a diamond certificate, which will show information about the diamond including the 4C:s carat weight, cut, clarity and colour. The most well-known institute is the IGI (International Gemological institute). You can read more about the 4C:s here.
Yes, your order will come with an appraisal. This will inform you about the materials used and the diamond specification.This is separate from the IGI Diamond certification that comes with all diamonds bigger than 0.3ct.
Yes, we offer complimentary engraving for our rings. You can add engraving to your ring in the product page. If you wish to have another AFJ product engraved, let us know by email to contact@alexandrafinejewellery.com. Read more about engraving your jewellery here.
We've written an article about cleaning you jewellery here. You should do this every couple of weeks or more often if you wear your jewellery daily.
Warranty
We offer all Alexandra Fine Jewellery a lifetime quality warranty against manufacturing defects. You can read more about our warranty here.